Take your business to higher level
Your Call-Center basically with no startup cost
Hurry! Discuss your business needs with one of our Client Care Specialists.
Choose a plan from our pricing section that best suits your business needs!
Hurry! Discuss your business needs with one of our Client Care Specialists.
If your in-house team doesn’t have the skillset to offer this kind of dedicated support, our outsourcing can provide these resources at the flip of a switch.
Telefonetica Outsourcing philosophy
Telefonetica´s vision is to deliver relentless consumer empowerment and experience interactions through integration-enabled human task services. We partner with the best and fastest-growing companies in the world to consistently create superior customer experiences. Together we grow, together we give back, and we scale.
Our Excellence Team helps you improve sales, margins and added value and turn your customers into ambassadors of your own brand by improving their satisfaction through FCRR (First Contact Resolution).
We work from our values, making a difference in our work. At Telefonetica Outsourcing we are different. That’s why we develop services to revolutionize the way you work and the results you get. We do this by merging the best of classic and avant-garde theories. Likewise, the culture is consolidated and mobilized by contributing to happiness at work through the development and care of the human being, transforming us into an attractive company to work for and achieving the permanence of people and the productivity of TelefoneticaOutsourcing.
Founder and CEO
Rudy Martinez is a seasoned telecommunications executive and founder of Telefonetica, a consultancy firm renowned for its process-driven strategies and unwavering client advocacy. With a proven record of building scalable sales operations, Rudy excels at creating corporate infrastructures rooted in structured protocols, disciplined training, and consistent execution.
From the outset of his career—as CEO of Makersen at just 22 years old, leading the nation’s top AT&T reseller—Rudy demonstrated an ability to systematize growth. He built and trained a 30-person team to execute flawlessly on operational procedures, achieving a record-setting 2,200-unit sales milestone in a single month.
This precision continued as Market Director at Cbeyond (now Birch), where Rudy’s protocol-first leadership drove market expansion in Miami. His disciplined sales organization was ranked #1 nationally for two consecutive years, earning him six promotions in a single year—underscoring both his operational rigor and elite sales instincts.
As District Sales Manager at Vonage Business, an Ericsson company, Rudy orchestrated the seamless integration of acquired companies and implemented best-in-class customer support protocols. These efforts contributed to a 25% year-over-year increase in revenue through streamlined onboarding, communication flows, and service enhancements.
Rudy’s bilingual fluency and deep cultural insight into Hispanic American markets uniquely position him as a sales architect with cross-cultural agility. He has consistently leveraged this expertise to deepen customer trust, drive client engagement, and tailor messaging that resonates—especially across underserved or overlooked demographics.
From Windstream Communications, where he drove a 20% increase in client engagement through strategic upselling and internal collaboration, to his international work expanding DIALOGA across 29 countries, Rudy’s approach is rooted in operational discipline, team enablement, and a laser focus on strategic outcomes.
Through Telefonetica, Rudy continues to develop high-performance systems and client engagement models that elevate service delivery and bridge cultural gaps. His work not only exemplifies protocol-driven leadership, but also advances equity in access and communication across a rapidly evolving technological landscape.
Providing remote staffing workforces and business solution
For those looking for full-time remote staff who will help their business grow, this is the right service for you. Full-time staff, round-the-clock manager oversight, with a dedicated HR and IT team to assist your remote staff with any administrative or technical problems. This service was built for business leaders who want to focus on making their company run smoothly while not worrying about the additional work that comes with hiring new employees.
Looking to add recruiters at a fraction of the cost or simply hire a remote recruitment department? Whether it’s recruiting for general positions or highly specialized positions like developers, we’ll supply you with a team that gets things done quickly and efficiently.
We are so much more than a telephone answering service: we are an extension of your in-house team.
We focus on gaining a complete understanding of your business so that when clients call and you’re not available, they are guaranteed an excellent level of customer service.
We initiate working with the best employees, since being a call center answering service provider, we need people possessing the natural ability of customer service, effective communication skills, an excellent memory along with enthusiastic attitude.
Director of Outbound Sales / OOMA
Telefonetica Outsourcing is an innovative professional with solid business acumen, an engaging communication style, and a dynamic approach to client needs. I value his expertise and track record
Chief Executive Officer / CAH USA
I had the pleasure of working with Telefonetica Outsourcing at Cbeyond.
It is a business who helped me tremendously with sales techniques and product knowledge.
Alex Gajano
Vice President of Business Development / GuidePoint Systems